Telemedicine Platform Case Study: DOC247 Video Consultations & Real-Time Clinic Queues

Healthcare access is not only about finding a doctor. Patients also need to know where care is available, how long they may wait, whether they can consult remotely, and when they should travel to a clinic.

DOC247 was designed to address this broader patient-access problem by combining telemedicine, appointment workflows, real-time clinic queues, provider discovery, notifications, and virtual consultation into one digital healthcare experience.

Murmu Software Infotech contributed to the development of this connected healthcare platform across web and mobile workflows, helping bridge virtual care and in-person clinic access within one patient journey.

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The Challenge: Healthcare Access Was More Than Appointment Booking

A conventional doctor-booking application would not fully solve the problem.

Patients needed the ability to search for available healthcare providers, book consultations, understand real-time clinic availability, join walk-in queues remotely, receive queue updates, and access doctors virtually when travelling to a clinic was unnecessary or inconvenient.

Healthcare providers also needed better operational control over availability, appointment allocation, walk-in demand, virtual consultations, and patient communication.

The platform therefore needed to support several interconnected workflows:

• Doctor appointment booking
• Real-time clinic and walk-in queues
• Virtual video consultations
• Doctor availability management
• Patient and provider communication
• Nearby clinic and hospital discovery
• Appointment and queue notifications
• Web and mobile access

The goal was not simply to digitize appointments. It was to create a digital patient-access platform connecting people with the right care pathway at the right time.

The Solution: Virtual and In-Person Care in One Platform

DOC247 combines two important healthcare journeys.

Patients who need physical care can discover nearby clinics, view availability, join a queue remotely, receive updates, and travel when their turn approaches.

Patients who do not require an in-person visit can enter a virtual consultation workflow and connect with an available doctor through video.

DOC247’s current patient experience reflects this hybrid model, offering both real-time walk-in queue access and virtual consultations across Alberta.

This is what makes the platform more valuable than a standalone video-calling application: care discovery, queue management, communication, and consultation work together.

Doctor Appointment and Availability Management

Patients can search for doctors and book appointments according to availability, location, and service requirements.

The system also includes round-robin doctor allocation, designed to distribute eligible bookings among available doctors instead of repeatedly routing consultations to the same provider.

For multi-doctor environments, this creates a more structured appointment-assignment workflow and provides a foundation for balancing consultation demand across participating providers.

Virtual Waiting Room

Healthcare demand does not always align with fixed appointment slots.

When a doctor is not immediately available, patients can enter a virtual waiting room rather than abandoning the consultation journey.

The patient remains within the digital workflow until an appropriate provider becomes available.

This approach makes telemedicine feel closer to an actual healthcare service rather than a simple scheduled video meeting.

Video and Voice Consultation

RingCentral was integrated to enable doctor-patient video and voice consultations.

The consultation workflow connects provider availability with the virtual waiting experience so patients can progress from seeking care to communicating with a healthcare professional without switching between unrelated applications.

DOC247’s current platform publicly describes its virtual-care experience as private encrypted video and states that prescriptions, referrals, or sick notes may be provided where clinically appropriate.

Real-Time Walk-In Queue Management

One of the platform’s strongest features is the integration of physical clinic queues with digital patient access.

Patients can identify participating clinics and enter the queue before arriving.

Instead of spending the full waiting period inside a clinic, they can monitor their queue position remotely and receive updates as their turn approaches.

For healthcare providers, the same workflow creates better visibility into incoming walk-in demand.

This connects digital convenience with existing physical healthcare delivery rather than forcing clinics to replace their operating model completely.

Location-Based Healthcare Discovery

Google Maps integration supports discovery of nearby:

Doctors | Clinics | Hospitals | Healthcare Providers

Location is important because the best care option may depend not only on specialty or availability but also on practical travelling distance.

By combining geographic discovery with availability and queue information, the platform can help patients make a more informed choice about where to seek care.

Real-Time Patient Notifications

Firebase notifications were integrated for important events such as:

• Booking confirmation
• Appointment reminders
• Queue changes
• Consultation alerts
• Status updates

Notifications are critical in a real-time healthcare workflow because users should not have to continuously refresh the application to understand whether their care status has changed.

Patient and Provider Workflows

The platform supports different experiences for patients and healthcare providers.

Patients focus on finding care, booking, waiting, receiving updates, and consulting.

Providers focus on availability, appointments, queue activity, patient flow, and consultation delivery.

Keeping these workflows connected through one healthcare platform creates more operational continuity than using separate systems for scheduling, queues, messaging, and video calls.

Privacy and Healthcare Trust

Healthcare platforms require a stronger trust model than ordinary consumer applications.

DOC247’s current service publicly states HIPAA and PIPEDA compliance, Canadian data storage, and end-to-end encryption.

For the case study, these should be presented as current platform trust characteristics while implementation-specific compliance claims should remain tied to documented technical and regulatory validation.

Business Impact

DOC247 demonstrates how telemedicine can extend beyond scheduled video consultations.

The platform brings together virtual doctor access, real-time walk-in queues, healthcare discovery, patient notifications, provider availability, and appointment workflows within one digital ecosystem.

This gives patients more flexibility in how they access non-emergency care while giving providers a digital layer for managing both virtual and physical patient demand.

Most importantly, the product demonstrates a practical hybrid-care principle:

Digital healthcare should not only replace physical visits—it should help patients choose and navigate the most appropriate care pathway.

Planning a Telemedicine or Digital Healthcare Platform?

Murmu Software Infotech develops telemedicine applications, video consultation platforms, doctor appointment systems, virtual waiting rooms, smart OPD and queue solutions, healthcare mobile apps, integrations, and custom digital-health platforms.

Whether you are building a telehealth startup, multi-clinic network, hospital platform, virtual-care service, or patient-access application, we can help define the workflow, architecture, integrations, and product roadmap.

Talk to our healthcare software team to build a connected digital-care experience around your actual patient and provider workflows.