Case Study: How We Built a Scalable Telemedicine Video Consultation Platform – DOC247
How We Built a Scalable Telemedicine Platform – DOC247 Overview
DOC247 is a modern telemedicine and digital healthcare platform designed to simplify how patients connect with doctors, clinics, and healthcare providers.
The platform enables users to book appointments, consult doctors virtually, locate nearby clinics and hospitals, manage real-time queues, and receive instant notifications — all through a seamless web and mobile experience.
Murmu Software Infotech contributed to building a scalable healthcare ecosystem that supports both online and offline patient care workflows.
The Challenge
Healthcare platforms need more than just appointment booking. The client required a complete digital healthcare solution that could manage:
- Online doctor appointment booking
- Real-time clinic and walk-in queues
- Virtual consultations
- Doctor availability management
- Patient and doctor communication
- Clinic and hospital location discovery
- Notifications for appointment updates
- Smooth mobile-first experience
The goal was to create a platform that improves patient access, reduces clinic operational friction, and supports future healthcare service expansion.
Solution Delivered
We developed a scalable telemedicine platform with web and mobile app capabilities, focused on real-time healthcare workflows, secure communication, and better patient engagement.
Key Features Implemented:
1. Doctor Appointment Booking
Patients can search for doctors and book appointments based on availability, location, and service type.
2. Round-Robin Doctor Booking
Implemented smart round-robin appointment allocation to distribute patient bookings fairly among available doctors.
3. Virtual Waiting Room
When no doctor is immediately available, patients can enter a virtual waiting room and wait for the next available provider.
4. RingCentral Video & Voice Call Integration
Integrated RingCentral for secure virtual consultations through video and voice calls between patients and doctors.
5. Google Maps Integration
Implemented Google Maps to help users locate:
- Doctors
- Clinics
- Hospitals
- Nearby healthcare providers
This improved location-based healthcare discovery.
6. Real-Time Clinic & Walk-In Queue Management
Built real-time queue workflows for clinics and walk-in patients, helping providers manage patient flow more efficiently.
7. Firebase Notifications
Integrated Firebase push notifications for both patients and doctors to receive:
- Appointment reminders
- Booking confirmations
- Queue updates
- Consultation alerts
- Status changes
8. Patient & Provider Workflows
Developed smooth workflows for both patients and healthcare providers, including appointment handling, consultation flow, and real-time updates.
Technology & Integrations
- Mobile App Development
- Web Application Development
- RingCentral API
- Google Maps API
- Firebase Notifications
- Real-time Queue Management
- Appointment Booking System
- Healthcare Platform Architecture
Business Impact:
The DOC247 platform helped improve:
- Faster patient access to healthcare
- Better clinic workflow management
- Seamless virtual consultation experience
- Improved patient-doctor communication
- Real-time appointment and queue visibility
- Scalable foundation for future telehealth services
Result:
DOC247 became a strong example of a modern telemedicine platform that combines appointment booking, virtual consultation, real-time queue management, location discovery, and patient engagement into one scalable healthcare ecosystem.
Project Link: https://doc247.com/
Planning to build or modernize a healthcare, telemedicine, clinic management, or appointment booking platform?
Murmu Software Infotech can help you with product strategy, architecture, development, integrations, and long-term support.
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