DOC247 Telemedicine Platform: Real-Time Video Consultations, Smart Doctor Booking & Live Clinic Queues

Industry: Healthcare Technology | Telemedicine | Digital Health | Healthcare SaaS

Client / Project: DOC247 — Canada

Project Status: Live Platform | Web & Mobile Applications

Connecting Patients, Doctors and Clinics Through One Digital Healthcare Platform

DOC247 connects patients, doctors and clinics through a digital healthcare experience built for Alberta, Canada. Murmu Software Infotech contributed to web and mobile workflows covering doctor discovery, appointment booking, round-robin provider allocation, virtual waiting rooms, real-time clinic queues, video consultations and patient notifications bringing virtual and in-person care into one connected platform.

Project Snapshot

DOC247 represents a connected healthcare application rather than a standalone video-calling tool. It brings together the patient experience, provider availability and clinic operations to support both remote consultations and physical healthcare visits.

Executive Summary

DOC247 required a connected digital healthcare platform capable of coordinating doctor discovery, appointment booking, virtual consultations, patient queues and real-time communication across web and mobile applications.

The business challenge was to simplify healthcare access without treating online consultations and physical clinic visits as separate experiences.

Murmu Software Infotech contributed to developing the platform's patient-provider workflows, including appointment scheduling, round-robin doctor allocation, virtual waiting rooms, live clinic queues, RingCentral video and voice integration, Google Maps-based healthcare discovery and Firebase notifications.

The resulting platform provides patients with more convenient ways to access care while giving participating healthcare providers improved visibility into appointments, consultation status and patient flow.

Key Results at a Glance

The published implementation documents four important operational capabilities. These are verified solution outcomes, not claims of quantified financial ROI.

What These Results Mean

DOC247 demonstrates that a telemedicine application can support more than remote doctor conversations.

A connected healthcare solution can help organize appointment demand, coordinate patient access, reduce unnecessary uncertainty around waiting and improve visibility for healthcare teams.

Verified performance metrics: Actual consultation volumes, average wait-time reductions, provider utilization gains, cost savings and measured ROI have not been publicly established.

Problem, Solution & Implementation

Business Challenges

Challenge 1: Fragmented Healthcare Access

Patients seeking medical attention may need to search for doctors, contact clinics, check appointment availability and coordinate visits through separate channels.

Root problem: Doctor discovery, booking, communication and clinic access are often disconnected.

Operational impact: Increased patient effort, limited visibility into provider availability and more coordination work.

Affected users: Patients, clinic reception teams and healthcare providers.

DOC247 approach: Connect doctor discovery, appointments, virtual consultations and clinic access through a coordinated digital experience.

Challenge 2: Uncertain Walk-In Clinic Waiting Times

Traditional walk-in patient journeys often require people to travel to a clinic before learning about queue length or expected waiting time.

Root problem: Limited remote access to live queue information.

Operational impact: Unnecessary waiting, unpredictable clinic visits and increased reception enquiries.

Affected users: Walk-in patients, clinic administrators and reception staff.

DOC247 approach: Enable real-time clinic queue visibility and remote queue joining.

Challenge 3: Coordinating Doctor Availability and Appointments

Healthcare platforms must account for provider availability while assigning consultations.

Root problem: Appointment requests and available provider capacity need coordinated handling.

Operational impact: Potential imbalance in appointment allocation and increased scheduling complexity.

Affected users: Doctors, scheduling teams and patients.

DOC247 approach: Implement availability-based booking and round-robin doctor allocation.

Challenge 4: Connecting Patients With Doctors Remotely

A useful telemedicine platform requires more than displaying a video-call button.

Patients need a workflow that connects consultation requests, virtual waiting and communication with available healthcare professionals.

Root problem: Video communication and appointment coordination are separate technical responsibilities.

Operational impact: Fragmented consultation journeys and unnecessary coordination.

Affected users: Remote patients and medical practitioners.

DOC247 approach: Integrate RingCentral video and voice consultations within the broader telemedicine workflow.

Challenge 5: Keeping Patients Informed in Real Time

Appointments, queues and consultations can change throughout the day.

Root problem: Patients and providers require timely communication about changing workflow status.

Operational impact: Missed updates, uncertainty and repeated status enquiries.

Affected users: Patients, doctors and clinic staff.

DOC247 approach: Use Firebase notifications to communicate appointment reminders, confirmations, queue changes and consultation alerts.

Project Objectives

The principal objective was to create a connected telemedicine experience that could coordinate both digital consultations and physical clinic visits.

The project aimed to:

1. Simplify healthcare discovery: Help patients identify doctors, clinics, hospitals and nearby healthcare providers.
2. Digitize appointment booking: Allow patients to request appointments based on service requirements and doctor availability.
3. Improve doctor allocation: Distribute relevant bookings through round-robin assignment among available providers.
4. Enable remote consultations: Connect patients and doctors through integrated video and voice communication.
5. Introduce virtual waiting rooms: Support patients awaiting an available provider without requiring continuous manual coordination.
6. Modernize physical clinic queues: Give patients remote access to queue information and help clinics coordinate walk-in visits.
7. Improve patient communication: Deliver timely booking, queue and consultation notifications.
8. Support web and mobile access: Provide accessible healthcare experiences across supported platforms.
9. Build a foundation for future expansion: Establish connected workflows suitable for additional healthcare capabilities as requirements evolve.

The objective was not simply to launch a telemedicine application. It was to provide a stronger digital connection between patients, doctors and healthcare operations.

Our Solution

Building a Connected Telemedicine Platform for Virtual and Physical Care

Murmu Software Infotech contributed to developing DOC247 as a connected healthcare solution supporting web and mobile patient experiences.

The implementation brings together doctor discovery, appointment booking, provider availability and consultation workflows within a single digital journey.

Patients can search for healthcare providers, arrange appointments, join virtual waiting rooms and access video or voice consultations. Round-robin allocation helps distribute appointments among available doctors.

For physical healthcare visits, real-time clinic queues allow patients to check waiting information and join supported walk-in queues remotely.

The solution also includes Google Maps integration for location-based healthcare discovery and Firebase notifications for appointment reminders, queue changes, consultation alerts and other status updates.

RingCentral provides the integrated video and voice communication capability for virtual care.

By connecting these capabilities, DOC247 supports healthcare access across both remote and physical settings, while providing a foundation for future product development.

MSI's documented contribution: Healthcare application development, connected patient-provider workflows, booking and queue functionality, and integrations with RingCentral, Google Maps and Firebase.

Major Features & Modules

Module 1: Doctor Discovery & Healthcare Search

Delivered functionality: Patients can search for doctors, clinics, hospitals and nearby healthcare providers using location-based discovery.

Technology: Google Maps API.

Business benefit: Helps patients identify relevant healthcare services without relying exclusively on manual searches or direct clinic enquiries.

Module 2: Doctor Appointment Booking

Delivered functionality: Patients can book appointments using provider availability, location and service requirements.

Business benefit: Creates a more structured process for matching patient demand with healthcare appointments.

Module 3: Smart Round-Robin Doctor Allocation

Delivered functionality: Appointments can be distributed among available healthcare providers using round-robin assignment.

Business benefit: Supports more balanced allocation of patient bookings across participating doctors.

Module 4: Virtual Waiting Room

Delivered functionality: Patients can enter a digital waiting workflow when a consultation provider is not immediately available.

Business benefit: Helps patients remain in the consultation journey while awaiting provider availability.

Module 5: Real-Time Video & Voice Consultations

Delivered functionality: Integrated patient-doctor video and voice communication using RingCentral.

Technology: RingCentral API.

Business benefit: Enables remote medical consultations and reduces the need for physical travel for suitable healthcare interactions.

Module 6: Smart Clinic & Walk-In Queue Management

Delivered functionality: Physical clinic queues can be managed through real-time patient-flow workflows.

Business benefit: Gives patients better visibility into waiting status while supporting clinic staff with structured queue coordination.

Module 7: Real-Time Notifications & Patient Updates

Delivered functionality: Booking confirmations, appointment reminders, queue changes, consultation alerts and workflow status notifications.

Technology: Firebase.

Business benefit: Keeps patients and providers informed as consultation and appointment activity changes.

Module 8: Patient, Doctor & Clinic Administration Workflows

Delivered functionality: Connected processes for appointment activity, availability, provider allocation, consultation progress and queue coordination.

Business benefit: Helps healthcare teams manage digital and in-person patient interactions through more organized workflows.

How the System Works

DOC247 End-to-End Patient Journey

The platform supports two interconnected healthcare paths.

Workflow A: Virtual Doctor Consultation

Patient Opens DOC247

↓

Finds a Doctor or Selects Virtual Care

↓

Appointment Request / Provider Selection

↓

Doctor Availability & Round-Robin Allocation

↓

Booking Confirmation & Notification

↓

Virtual Waiting Room

↓

RingCentral Video or Voice Consultation

↓

Consultation Completion & Relevant Next Steps

Primary roles: Patient, Doctor, Appointment Workflow.

Supporting integration: RingCentral for virtual communication and Firebase for alerts.

Workflow B: Physical Clinic & Walk-In Queue

Patient Opens DOC247

↓

Finds Nearby Clinics Through Location Search

↓

Checks Clinic Availability & Queue Status

↓

Joins Supported Walk-In Queue Remotely

↓

Receives Queue Position Updates

↓

Arrives at Clinic When Appropriate

↓

Receives In-Person Consultation

Primary roles: Patient, Clinic Administrator, Doctor.

Supporting integration: Google Maps for location discovery and Firebase for queue updates.

Connected Workflow Principle

Both journeys bring together patient access, provider availability and relevant status updates.

Rather than treating physical clinic visits and virtual consultations as unrelated experiences, DOC247 connects them through the platform's healthcare service workflows.

Infographic design recommendation: Create a two-lane workflow diagram with Virtual Care and Walk-In Clinic as separate branches connected through a central DOC247 platform. Use one clean diagram with limited icons and concise labels.

Before vs. After

From Disconnected Healthcare Access to Connected Care Workflows

The following comparison describes the business problems DOC247 was designed to address versus the implemented capabilities. It is not a measured audit of the client's previous software environment.

The Transformation

Problem state: Healthcare access could require separate discovery, booking, waiting and communication steps.

Implemented solution: DOC247 connects these functions into a digital patient experience that supports both telemedicine and physical clinic visits.

The primary improvement is workflow connectivity, helping patients and providers interact through more coordinated processes.

Technical Architecture

Integration-Oriented Telemedicine Application Architecture

The publicly documented architecture includes web and mobile application experiences, provider booking workflows, healthcare discovery, virtual consultation technology, notifications and real-time clinic queues.

Frontend Layer

Mobile Applications

React Native is referenced in MSI's published project experience for DOC247's Android and iOS applications.

The mobile experience supports patient access to healthcare discovery, appointments, consultations and queues.

Web Application

DOC247 also provides browser-based patient and healthcare service access.

The production web frontend framework is not publicly disclosed.

Application & Business Logic Layer

Documented functional components include:

• Doctor and healthcare provider discovery
• Appointment scheduling
• Doctor availability
• Round-robin provider allocation
• Virtual waiting rooms
• Real-time clinic queues
• Patient and provider consultation workflows
• Notification coordination

The specific backend programming language, framework and service architecture have not been publicly disclosed.

Third-Party Integration Layer

Data & Storage Layer

The project documentation does not identify the production database, data model, cache, queue broker or storage services.

DOC247's public website states that data is stored in Canada. The underlying data residency implementation has not been independently verified for this case study.

CMS Layer

No production CMS implementation is publicly documented for the DOC247 application.

Cloud & Deployment Layer

The platform is publicly accessible through its website and mobile application listings.

However, the production cloud provider, infrastructure topology, deployment automation, release pipeline and hosting configuration have not been disclosed.

Architecture Summary

Patient Web / Mobile Apps

↓

Appointments, Provider Allocation & Queue Workflows

↓

Telemedicine & Healthcare Integration Services

↓

RingCentral | Google Maps | Firebase

↓

Doctors, Clinics & Patient Communication

This diagram represents documented functional relationships, not a verified low-level infrastructure design.

Engineering Challenges & Solutions

Challenge 1: Coordinating Online and Physical Healthcare Journeys

Engineering requirement: Support virtual consultations and physical clinic queues without treating them as completely unrelated patient journeys.

Solution implemented: The platform combines appointment booking, consultation workflows, clinic queue visibility and patient communication.

Value delivered: Patients have digital options for accessing care, while participating clinics can coordinate walk-in patient flow.

Challenge 2: Distributing Appointments Across Available Doctors

Engineering requirement: Allocate bookings among providers while considering availability.

Solution implemented: Round-robin doctor allocation within the appointment workflow.

Value delivered: Supports balanced booking distribution and reduces dependence on manual provider selection.

Challenge 3: Integrating Live Video Consultations

Engineering requirement: Enable patient-doctor video and voice communication within the telemedicine workflow.

Solution implemented: RingCentral API integration.

Value delivered: Allows remote consultations to form part of the broader digital healthcare journey.

Challenge 4: Communicating Time-Sensitive Patient Updates

Engineering requirement: Keep patients and providers informed about booking and queue status changes.

Solution implemented: Firebase notifications for confirmations, reminders, queue updates and consultation alerts.

Value delivered: Improves workflow communication and makes important status information available through the application.

These examples are supported at the feature and integration level. Internal engineering details such as retry mechanisms, event-processing logic and performance optimizations require confirmation from the project team before publication.

Security, Integrations & Scalability

Healthcare Communication and Patient Privacy

Handling patient-facing healthcare applications requires attention to access control, data protection, service availability and secure integration design.

DOC247 publicly provides account access and describes its healthcare communication services as privacy-focused.

Its website also states that it supports encrypted communication, Canadian data storage and HIPAA and PIPEDA compliance.

These are platform operator statements, not independent security audit findings or certifications verified by this case study.

Implemented External Integrations

RingCentral

Supports video and voice communication between patients and healthcare providers.

Google Maps

Enables geographical discovery of clinics, doctors, hospitals and nearby services.

Firebase

Supports appointment reminders, status changes, consultation alerts and queue notifications.

Authentication & Permissions

The live platform exposes login and registration flows. The specific authentication framework, permission model, multi-factor authentication controls and clinical role-based authorization architecture are not publicly documented.

Reliability & Monitoring

The published case study does not provide verified details about service monitoring, error tracking, disaster recovery, uptime commitments, infrastructure redundancy or production incident management.

Scalability

DOC247 was developed with the goal of supporting expanding healthcare services and connected patient-provider workflows.

The platform's modular functional areas and external service integrations provide a foundation for future expansion.

Actual production capacity, concurrency benchmarks, horizontal scaling mechanisms and infrastructure performance results remain unverified.

Important distinction: The platform demonstrates connected healthcare functionality, but specific security certifications, infrastructure capabilities and performance guarantees should be published only with supporting technical evidence.

Evidence, Growth & Conversion

Business Outcomes & ROI

Business Outcome 1: More Convenient Access to Healthcare

DOC247 gives patients digital access to doctor discovery, appointments, remote consultations and physical clinic queues.

Operational improvement: Patients have additional options for initiating care and checking waiting information remotely.

Evidence: Public website functionality, published case study and mobile app descriptions.

Measurement opportunity: Compare patient booking completion rates, average access time and patient satisfaction.

Business Outcome 2: Better Clinic Queue Visibility

The implementation supports real-time clinic queue management and patient updates.

Operational improvement: Patients can monitor supported clinic queues remotely, and staff can use more structured queue workflows.

Evidence: Live DOC247 product descriptions and project implementation documentation.

Measurement opportunity: Measure average in-clinic waiting time, queue throughput and patient status enquiries.

Business Outcome 3: More Structured Doctor Appointment Allocation

Round-robin booking distributes relevant appointments among available doctors.

Operational improvement: Supports consistent allocation processes across participating providers.

Evidence: MSI's documented round-robin implementation.

Measurement opportunity: Track allocation distribution, provider utilization and appointment assignment times.

Business Outcome 4: Integrated Remote Consultation Experience

RingCentral integration supports video and voice consultations as part of the appointment experience.

Operational improvement: Patients can access virtual care without requiring every consultation to begin as a physical visit.

Evidence: Published implementation and live virtual consultation offering.

Measurement opportunity: Track completed virtual consultations, connection success rates and consultation abandonment.

Business Outcome 5: Connected Patient Communication

Firebase notifications keep patients and providers informed of appointment and queue activity.

Operational improvement: Important workflow updates can reach users directly through the application.

Evidence: Documented notifications integration.

Measurement opportunity: Track notification delivery, missed appointments and manual reminder workload.

Financial ROI Assessment

No verified before-and-after financial results have been published.

A meaningful ROI analysis would compare implementation and operating costs against measured reductions in administration time, improved appointment utilization, avoided no-shows or additional service capacity.

Current evidence status: Qualitative operational capabilities are documented. Quantified savings, revenue improvement, consultation growth and return on investment require client-approved data.

Client Feedback & Testimonials

Publicly Accessible Project References

DOC247 is publicly accessible through its website and mobile application listings.

Project: DOC247 — Telemedicine and Connected Healthcare Platform

Market: Alberta, Canada

Live Website: https://doc247.com/

Android: https://play.google.com/store/apps/details?id=com.doc247.doc247

iOS: https://apps.apple.com/ca/app/doc247-canada/id6760427862

Client Testimonial

Status: Awaiting an approved client testimonial.

No attributable DOC247 client quotation has been verified for publication in this case study.

The recommended testimonial should ideally come from an authorized DOC247 founder, product owner or technology leader and discuss the development collaboration, delivered workflows, integration quality and business experience.

Include the approved quote, client's name, job title and company only after receiving permission.

Until then, use the public product references as project evidence rather than inserting a fabricated endorsement.

Future Enhancements

Expanding DOC247 Into a Broader Digital Healthcare Ecosystem

The existing DOC247 workflows provide a foundation for additional healthcare capabilities.

The following are possible future opportunities, not claims about features MSI has already delivered for DOC247.

AI-Assisted Patient Intake

Introduce AI-assisted intake to collect initial patient concerns, organize non-diagnostic information and prepare structured details for clinician review.

Clinical decisions must remain under appropriately qualified professional oversight.

AI-Powered Doctor Workflow Assistance

Explore consultation note drafting, relevant patient-history summaries and follow-up documentation assistance within approved clinical processes.

Advanced Appointment & Queue Analytics

Create operational dashboards for appointment demand, clinic waiting times, queue trends, utilization and patient flow.

Hospital Management System Integration

Connect eligible telemedicine workflows with hospital registration, OPD management, billing and patient records using appropriate APIs and interoperability standards.

Pharmacy, Laboratory & Referral Workflows

Where clinically and legally appropriate, integrate prescription handling, laboratory requests and referral coordination with compatible healthcare systems.

Multi-Clinic & Regional Expansion

Extend administrative capabilities for larger clinic networks, additional service locations and location-specific appointment rules.

Remote Patient Monitoring

Explore integration with approved connected devices and remote monitoring workflows for suitable healthcare programs.

Enhanced Security & Compliance Operations

Consider advanced audit reporting, access policy reviews, security monitoring and jurisdiction-specific compliance assessments as the platform expands.

Future development principle: Add capabilities according to clinical requirements, privacy obligations, operational priorities and measurable patient value.