Case Study & Journal
Case Study: Salesforce & SAP Real-Time Data Syncing Implementation
PPrem M.3 Min Read
In This Article
- Salesforce & SAP Real-Time Data Syncing Overview
- Business Challenges
- Solution Developed
- System Architecture
- 🗲 Integration Middleware
- Key Integration Modules
- 1. Customer Master Sync (Accounts & Contacts)
- 2. Product Master Synchronization
- 3. Sales Orders & Demo Orders Integration
- 4. Expense Management Integration
- Real-Time Middleware Processing
- Salesforce → SAP
- SAP → Salesforce
- Dashboard Features:
Salesforce & SAP Real-Time Data Syncing Overview
Murmu Software Infotech implemented a real-time Salesforce ↔ SAP integration system for enterprise workflow automation and centralized business operations.
The client was managing critical business data across both:
- Salesforce CRM
- SAP ERP
However, teams were manually transferring and updating records between systems, resulting in:
- Duplicate work
- Data inconsistencies
- Delayed updates
- Operational inefficiencies
To solve this, we developed a custom .NET Core middleware integration platform acting as a secure bridge between Salesforce and SAP for real-time bidirectional synchronization.
Business Challenges
Before integration:
- Manual data entry between SAP & Salesforce
- Product, order, and customer records frequently mismatched
- Delays in syncing invoice/order status
- High dependency on operations teams
- No centralized tracking of sync failures/logs
- Difficult reconciliation between ERP and CRM data
Solution Developed
We developed a that acts as a real-time integration bridge between:
