Case Study: Custom AI Chatbot with Gemini + OpenAI for Website & Customer Engagement

Custom AI Assistant Chatbot Platform Overview

Murmu Software Infotech developed a Custom AI Assistant Chatbot Platform powered by OpenAI and Google Gemini LLMs to help businesses automate customer support, improve lead conversion, and provide intelligent 24/7 engagement across websites and portals.

Unlike traditional chatbots, this platform was designed as a hybrid AI + Human Expert support system, where AI handles instant responses and escalates complex conversations to live human experts when required.

Business Challenges

Businesses often face:

• Delayed customer responses
• High dependency on support teams
• Loss of leads due to slow communication
• Repetitive support queries
• Lack of intelligent lead qualification

Additionally, traditional chatbots struggle when:

• Questions are outside their knowledge base
• Human assistance is required
• Personalized guidance is needed

Solution Developed

We built a integrating: