Hiring Senior SAP CRM Service Cloud V2 Consultant – Remote Contract
Murmu Software Infotech is hiring an experienced SAP CRM / Service Cloud V2 Consultant for a six-month remote contract. Candidates should have 6–10+ years of experience in SAP CRM transformation, Case Management, SAP S/4HANA integration and implementation.
Senior CRM / SAP Service Cloud V2 Consultant – Remote
Company: Murmu Software Infotech
Employment Type: Contract | Remote
We are seeking an experienced Senior CRM / SAP Service Cloud V2 Consultant to support a major SAP CRM Service transformation project.
The selected consultant will be responsible for transitioning an existing SAP CRM Service environment running on SAP ECC to SAP Service Cloud V2, configuring customer service processes, implementing Case Management workflows and supporting integrations with SAP S/4HANA and third-party applications.
This opportunity is suitable for experienced SAP professionals with hands-on implementation, migration and enterprise integration expertise.
Job Overview
Job Details
Requirements
Position
Senior CRM / SAP Service Cloud V2 Consultant
Experience
6–10+ Years
Work Location
Remote
Contract Duration
Approximately 6 Months
Shift
Night Shift
Employment Type
Contract
Number of Openings
1
Joining Preference
Immediate / Early Joiners
Key Responsibilities
1. SAP CRM Transformation & Migration
- Analyze existing SAP CRM Service functionalities running on SAP ECC.
- Support transformation from SAP CRM Service to SAP Service Cloud V2.
- Perform fit-gap analysis and map existing business processes to the new cloud environment.
- Identify functional gaps and recommend suitable implementation approaches.
2. SAP Service Cloud V2 Implementation
- Configure and implement SAP Service Cloud V2 functionalities.
- Design Case Management, service requests and customer service workflows.
- Configure customer service processes and business rules.
- Support functional documentation and implementation activities.
3. SAP Integration & API Development
- Support integration between SAP Service Cloud V2 and SAP S/4HANA.
- Work with SAP CPI / Integration Suite for enterprise connectivity.
- Support REST, SOAP, OData APIs and web services.
- Coordinate integrations with customer-facing websites, Cisco telephony/CTI systems and third-party platforms.
4. Customization & Technical Assessment
- Analyze existing SAP CRM custom ABAP enhancements.
- Identify suitable alternatives within SAP Service Cloud V2.
- Collaborate with technical teams on API configurations, data mappings and integration solutions.
5. Testing, Deployment & Support
- Support data migration and validation.
- Perform functional and integration testing.
- Assist with UAT, deployment and go-live activities.
- Troubleshoot implementation and integration issues.
- Provide post-go-live support.
Mandatory Technical Skills
Candidates must have experience in the following areas:
- SAP CRM Service and Case Management
- Hands-on SAP Service Cloud V2 implementation
- SAP CRM-to-Service Cloud migration or transformation
- SAP S/4HANA integration
- SAP CPI / SAP Integration Suite
- REST APIs, SOAP, OData and web services
- SAP CRM custom ABAP enhancements and integrations
- Enterprise service workflows and customer support processes
- At least one complete end-to-end SAP CRM implementation lifecycle
Required Experience
- Minimum 6 years of experience in SAP CRM / Service Cloud consulting.
- Senior-level candidates with 8–10+ years of relevant experience are preferred.
- Proven hands-on experience implementing SAP Service Cloud V2.
- Strong understanding of SAP CRM Service processes and Case Management.
- Practical experience in SAP CRM transformation and SAP integration projects.
- Ability to perform functional analysis, configuration, testing and troubleshooting.
- Strong communication, analytical and problem-solving abilities.
- Comfortable working remotely during night shifts.
Preferred Qualifications
- Experience migrating SAP ECC-based CRM Service environments to SAP Service Cloud V2.
- Knowledge of Cisco CTI and third-party application integrations.
- Experience with SAP Integration Suite and cloud-based architecture.
- Experience collaborating with enterprise technical and functional teams.
- Prior participation in deployment and post-production support.
Who Can Apply?
This position is suitable for:
- Senior SAP CRM Consultants
- SAP Service Cloud V2 Consultants
- SAP CRM Functional Consultants
- SAP Service Management Consultants
- SAP CRM Transformation Specialists
- SAP Service Cloud Integration Consultants
Candidates with relevant SAP CRM transformation and Service Cloud V2 implementation experience are encouraged to apply.
How to Apply
Interested candidates should send their updated resume with the following details:
- Candidate Full Name
- Email ID
- Contact Number
- Current Location
- Total IT Experience
- Relevant SAP CRM / Service Cloud Experience
- SAP Service Cloud V2 Implementation Experience
- Number of End-to-End SAP CRM Implementations
- Current Employment Status
- Current Company / Previous Employment History
- Notice Period / Earliest Joining Date
- LinkedIn Profile URL
- Expected Monthly Contract Rate
Application Email: jobs@murmuinfotech.com
Email Subject: Application – Senior SAP Service Cloud V2 Consultant – Candidate Name
Important: Please include your updated CV and all relevant professional details to help our recruitment team evaluate your profile efficiently.
About Murmu Software Infotech
Murmu Software Infotech is an India-based software development and IT consulting company delivering enterprise solutions, cloud integrations, custom application development, AI-powered platforms and digital transformation services.
We work with businesses and technology partners to deliver scalable enterprise applications and specialized IT solutions.
Join our network of experienced IT professionals and explore remote consulting and project-based career opportunities.
Apply Today – Send Your Resume to jobs@murmuinfotech.com